What we offer
We meet at set intervals to review the previous period with numbers: on-time delivery rate, cost development, issues encountered and actions taken.
Scope
- Service level reporting
- Cost trend analysis
- Action tracking
- Next-period planning
Why it is needed
In logistics the feeling that “things are going fine” often does not match the data. Deviations look small one at a time so they go unnoticed; added up over a year they make a real difference to cost. A periodic review makes that difference visible.
What gets discussed
- Delivery performance — adherence to the dates promised
- Causes of deviation — where the delay came from: supplier, customs, carrier, inland
- Cost trend — the period-on-period movement per line, and why
- Exception costs — demurrage, storage, express upgrades
- Open actions — status of what was agreed last time
- Next period — expected volume, seasonal plan, capacity needed
How it runs
Frequency is set by volume — usually monthly or quarterly. The report goes out before the meeting, so the time is spent on decisions rather than on presenting data.
Every meeting ends with an action list: what, who, by when. The next meeting opens with that list.
Transparency
Poor lines are not hidden in the report. If a delay was our fault, the report says so. This process only works if it also says the uncomfortable part.