What we offer
The whole physical side of an e-commerce operation: goods receipt, storage, picking, packing, carrier handover and returns processing. Domestic and cross-border orders are served from the same stock.
What separates it from conventional warehousing is the order profile. Wholesale storage sees a few large outbound movements a day; e-commerce sees hundreds of single-line orders. That means a different racking layout, a different picking method and a different tolerance for error.
Scope
- Goods receipt, quality check and putaway
- SKU-level stock control and counting
- Order picking and packing
- Branded packaging and insert handling
- Carrier integration and label printing
- Micro-export (ETGB) for cross-border orders
- Returns receipt, inspection and restocking
- Marketplace and storefront software integration
Cross-border orders
Low-value e-commerce consignments can leave the country under micro-export rules, by express courier or post with a simplified declaration. This is considerably faster and cheaper than a standard export declaration.
Thresholds and scope are set by legislation; we establish up front whether your order profile qualifies. Consignments above the threshold move under the standard export process.
Who bears duty and tax in the destination country must also be settled up front. A buyer meeting an unexpected charge at the door is one of the most common causes of returns and complaints.
Returns
In e-commerce, returns are not an exception but a fixed part of the process. Where no returns flow exists, capital sits in boxes rather than on shelves.
The flow has three steps: receipt, inspection, decision. We record the process, because a high return rate on a particular item is information the product side can act on.
What to watch
No system works without SKU discipline. The same item recorded under two codes breaks both counting and picking. Product coding should be cleaned up before handover.
Give notice of campaigns. Capacity for days when order volume multiplies is planned a week ahead; a campaign announced on the day ends in delays.
Packaging cost drives shipping cost. An oversized box means paying extra on every single order through volumetric pricing. Setting the right box size per product is a one-off task with a recurring return.